We’re so glad you’ve chosen to be a part of our bow family & I am so honored you choose to support my small business! Here at KF Davi we’re composed of a me, Angelique, the owner, my beautiful family that stands behind me and motivates everything I do, and my wonderful rep team! I am work from home Mama to 3 beautiful kiddos and a wifey to my biggest fan, Micheal! Our TAT (turn around time) is currently 14-21 business days, not including holidays. We cannot accept returns, unless there is a problem with the product or your order, at the fault of KF Davi. If there’s a mistake on my end, I will make it right. I will refund and/or replace items as warranted. (If inventory doesn’t allow me to replace items, I will issue a refund based on the situation). If you somehow accidentally place an order that you do not want fulfilled, that’s okay! Please let me know as soon as possible so that I can cancel your order before fulfillment. Bows that need retied: I will retie any of my bows for free! If you’re local, drop it by our pick-up location (just be sure to notify me beforehand and label it with your name, so I know who it is for) OR you can ship it back to me if you’re not local! I’ll get you taken care of. The best way to contact me (the bow maker / KF Davi) is by our business page, through messenger! If you have any questions, send me a message or kindly post in the VIP - we are happy to answer any questions! Thank you so much for shopping KF Davi!